Refund policy

RETURN AND REFUND POLICY

Because each Mera’s Boutique product is created especially for you after your order is placed, we do not accept returns or exchanges for buyer’s remorse, incorrect size selection, incorrect color selection, or a change of mind. Please review the product description, color options, and size guide carefully before placing your order.

DAMAGED, DEFECTIVE, OR MISPRINTED ITEMS

If your item arrives damaged, defective, or misprinted, please contact us within 21 days of delivery at merasboutique@gmail.com.

Include:

• Your order number
• A description of the problem
• Clear photographs showing the entire item and the affected area

After reviewing your claim, we may provide a replacement or refund when appropriate. You do not need to mail the item back unless we specifically instruct you to do so.

INCORRECT ITEMS

If you receive the wrong product, size, color, or design because of a fulfillment error, contact us within 21 days of delivery with your order number and clear photographs of the item received.

LOST PACKAGES

If your package has not arrived, contact us within 21 days after the estimated delivery date. We will review the tracking information and work with our fulfillment partner to determine the appropriate resolution.

ORDER CHANGES AND CANCELLATIONS

Orders are submitted for production shortly after they are placed. If you need to request a change or cancellation, contact us immediately at merasboutique@gmail.com.

We will make every reasonable effort to assist, but changes and cancellations are not guaranteed. Once fulfillment has begun, an order generally cannot be changed or canceled.

INCORRECT OR INCOMPLETE SHIPPING ADDRESSES

Customers are responsible for entering a complete and accurate shipping address. If an order is returned because the address was incorrect, incomplete, or unclaimed, additional shipping charges may be required before the order can be reshipped.

REFUNDS

Approved refunds are issued to the original payment method. Processing times vary by bank or payment provider and may take several business days after the refund is issued.

RETURN AUTHORIZATION

Do not mail an item to Mera’s Boutique, the address shown on a package, or a fulfillment facility unless you have received return instructions from us. Unauthorized returns may not be eligible for a refund or replacement.

This policy does not limit any rights available to customers under applicable law.

Last updated: October 7, 2026